Terms and Conditions of Supply
Aurex Sourcing Ltd
Unit 7 Wholesales Building, Woodhead Road, Bradford BD7 1PD, United Kingdom
Registered in England and Wales, company no. 16944902.
Last updated: 27 July 2026
1. About these terms
These terms govern the supply of goods and sourcing services by Aurex Sourcing Ltd (“Aurex”, “we”, “us”) to business customers (“you”, “the Customer”).
These terms apply to business customers only. We do not supply goods to consumers, and nothing in these terms is intended to affect the statutory rights of a consumer.
These terms apply to every quotation, order and contract between us, to the exclusion of any terms you seek to impose or incorporate (including any terms in your purchase order or supplier onboarding documents), unless we agree otherwise in writing.
2. Quotations and orders
2.1 A quotation is an invitation to place an order. It is not an offer capable of acceptance and does not create a contract.
2.2 Quotations are valid for 14 days from the date of issue unless stated otherwise. After that period, prices may change to reflect movements in raw material costs, factory pricing, freight rates or currency exchange rates.
2.3 A contract is formed only when we confirm your order in writing.
2.4 Minimum order quantities and minimum order values vary by product category and are confirmed at the point of quotation.
2.5 Product images, samples, drawings and descriptions are provided for illustration. Reasonable variation in colour, finish, weight and dimension is normal in manufactured goods and does not constitute a defect. Where exact matching matters to you, request a pre-production sample and confirm approval in writing before production begins.
3. Prices and payment
3.1 All prices are quoted in pounds sterling (GBP) and are exclusive of VAT, which is charged at the prevailing rate where applicable.
3.2 Unless otherwise agreed in writing, payment terms are:
- 50% deposit on order confirmation, and
- 50% balance payable before goods are dispatched.
3.3 We may agree alternative payment terms with you in writing. Any such agreement applies to that order only and does not vary these terms generally.
3.4 We are not obliged to begin sourcing, place a factory order, or dispatch goods until the relevant payment has cleared in our account.
3.5 If any sum is not paid when due, we may charge interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, and suspend performance of any order until payment is received.
3.6 You may not withhold or set off any sum owed to us against any claim you may have against us.
4. Delivery
4.1 Unless stated otherwise in your quotation, goods are supplied DDP (Delivered Duty Paid) to the delivery address you specify. Our quoted price includes freight, insurance, applicable duties and import clearance.
4.2 You are responsible for ensuring that the delivery address is accessible for the agreed vehicle type, and for providing sufficient personnel to receive and unload the delivery. Failed deliveries, re-delivery charges and waiting time caused by inadequate access or absent personnel are chargeable to you.
4.3 Lead times quoted are indicative estimates, not guarantees. Time of delivery is not of the essence.
4.4 We are not liable for delays caused by factors outside our reasonable control, including customs inspection or clearance delays, port congestion, carrier delays, adverse weather, or changes to import regulations.
4.5 We may deliver an order in instalments. Delay or defect affecting one instalment does not entitle you to cancel other instalments.
5. Title and risk
5.1 Risk in the goods passes to you on delivery to the address you specify.
5.2 Title in the goods does not pass to you until we have received payment in full of all sums owing on that order.
5.3 Until title passes, you must store the goods so they remain identifiable as our property, and must not dispose of or encumber them.
6. Inspection, shortages and damage
6.1 You must inspect goods on delivery.
6.2 Visible damage or shortage must be noted on the carrier’s delivery documentation at the point of delivery and reported to us in writing within 48 hours.
6.3 Any other defect or non-conformity must be reported to us in writing within 7 days of delivery.
6.4 Claims must include the order reference, a description of the issue, the quantity affected, and photographs where relevant.
6.5 If you do not notify us within these periods, the goods are deemed accepted and we have no liability in respect of the issue.
6.6 You must not return goods to us without our prior written authorisation. Goods returned without authorisation may be refused.
6.7 Where we accept that goods are defective or non-conforming, our obligation is, at our option, to replace the affected goods, re-supply, or refund the price paid for them. This is your sole remedy.
7. Custom, bespoke and branded goods
7.1 Goods manufactured, branded, printed or otherwise produced to your specification are non-cancellable and non-returnable once production has commenced, except where they are defective.
7.2 You are responsible for the accuracy of any artwork, branding, specification or instruction you supply. We are not liable for errors originating in material you provide, or for production run against artwork you have approved.
7.3 You confirm that you own, or are licensed to use, any trade mark, logo or other intellectual property you ask us to apply to goods, and you indemnify us against any third-party claim arising from our use of that material at your direction.
8. Cancellations and changes
8.1 Requests to cancel or amend a confirmed order must be made in writing and are subject to our written acceptance.
8.2 Where we accept a cancellation or change, you remain responsible for costs already incurred or irrevocably committed on your behalf, including deposits paid to manufacturers, materials procured, production time, freight booked and storage.
8.3 Deposits are non-refundable to the extent that costs have been committed.
9. Warranty
9.1 We warrant that on delivery goods will correspond in all material respects with the agreed specification and will be free from material defects in materials and workmanship.
9.2 This warranty does not apply to fair wear and tear, wilful damage, negligence, abnormal working or storage conditions, use other than as intended, failure to follow care or installation instructions, or any alteration or repair carried out without our approval.
9.3 Where goods are manufactured by a third party, any manufacturer’s warranty is passed through to you to the extent we are able to do so.
10. Limitation of liability
10.1 Nothing in these terms limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
- any other liability which cannot lawfully be limited or excluded.
10.2 Subject to clause 10.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
- loss of profit;
- loss of revenue, including lost room revenue or lost bookings;
- loss of business, contracts or anticipated savings;
- loss of goodwill or reputational damage;
- costs of obtaining substitute goods; or
- any indirect or consequential loss.
10.3 Subject to clause 10.1, our total aggregate liability arising out of or in connection with any order is limited to the price paid by you for that order.
10.4 The limits in this clause reflect the price of the goods and the allocation of risk between us. You are responsible for insuring against losses that may exceed these limits.
11. Force majeure
We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including acts of God, war, terrorism, civil unrest, epidemic or pandemic, government action, import or export restriction, sanctions, strike or labour dispute, fire, flood, failure of utilities, carrier failure, port closure, or factory shutdown.
If such an event continues for more than 60 days, either party may cancel the affected order in writing, subject to clause 8.2.
12. Confidentiality
Each party shall keep confidential any commercially sensitive information disclosed by the other, including pricing, supplier identities, specifications and customer lists, and shall not disclose it to any third party except as required by law or to its own professional advisers.
13. Data protection
We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for details of what we collect, why, and your rights.
14. General
14.1 Entire agreement. These terms, together with our order confirmation, form the entire agreement between us and supersede any prior discussions, proposals or representations.
14.2 Assignment. You may not assign or transfer your rights under a contract without our written consent.
14.3 Third parties. No person other than the parties has any right to enforce these terms.
14.4 Severance. If any provision is found to be unenforceable, the remaining provisions continue in force.
14.5 Variation. No variation of these terms is effective unless agreed in writing by us.
15. Governing law and jurisdiction
These terms and any dispute arising out of them are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
16. Contact
Aurex Sourcing Ltd
Unit 7 Wholesales Building, Woodhead Road, Bradford BD7 1PD
Email: contact@aurexsourcing.com
Telephone: +44 7417 599101